Booking Lifecycle

Every step automated.
You just watch it work.

Faster execution, zero manual errors, no missed payments. See every step Vivin automates for you - and how much time you get back.

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Vivin saves you

~68h 45min
/month
·
~825h
/year
Equivalent to0.4 FTE
1

Listing Published

VIVIN

Your listing is configured in Vivin with pricing and conditions. Channels are connected during onboarding - you set it once, and it stays in sync.

Prices and availability updated bidirectionally across all connected channels (Spotahome, HousingAnywhere, Uniplaces, Inlife, etc.). One change in Vivin, reflected everywhere.

Airbnb and Booking.com connected via iCal to block availability automatically across platforms.

2

Request Comes In

CALENDAR1Dep.RentFee

A tenant books via any connected channel or your own booking engine. From here, everything is hands-off.

Booking created automatically in Vivin. Calendar blocked across all channels instantly - no double bookings.

3

Booking Confirmed

ConfirmedAuto-generated

The system confirms the booking and moves forward without waiting for you.

Confirmation email sent to the tenant automatically.

Contract created with pre-filled variables - tenant name, dates, rent amount, IBAN, property details. Ready to sign.

Full payment schedule generated automatically - deposit, monthly rents, admin fee, cleaning fee - all calculated and scheduled.

4

Contract Signed & First Payment

SignatureAuto-archivedVirtual IBANPT50 •••• 4821Booking #1042INVOICETotal€850

The tenant signs digitally via your branded portal and pays via virtual IBAN (unique per booking) or credit card. No printing, no scanning, no chasing payments.

Signed contract stored automatically and linked to the booking. Operator notified.

Payment identified and allocated automatically to the correct booking - zero manual reconciliation.

Tax-compliant invoice generated and sent via direct integration with a certified invoicing system.

5

Bank Reconciliations

BankPT50 •••• 4821€850PT50 •••• 7103€650PT50 •••• 2956€420Matched#1042#1043#1044

Every payment is automatically identified, matched to the correct booking, and reconciled - no spreadsheets, no manual bank checks.

Each booking gets a unique virtual IBAN. Incoming payments are automatically identified and allocated - zero manual reconciliation.

Invoice generated and sent automatically upon payment receipt via certified invoicing integration.

6

Refunds

Deposit€1,200Unpaid bills-€120Damages-€30Refund to tenant€1,050

Deposit refunds are calculated and processed automatically. Deductions for damages or unpaid bills are applied before the remainder is returned.

Outstanding debts, damages, and utility overages automatically deducted from the deposit. Net refund calculated instantly.

Refund breakdown sent to the tenant automatically with full transparency on deductions.

7

Check-in

4827Nuki3 days beforeCleaningInspect

Move-in requirements are verified automatically. All payments must be settled before the tenant gets access.

Sent automatically 1, 3, or 7 days before arrival (configurable per operator).

Access code generated (Nuki, others) and sent directly to the tenant.

Cleaning and inspection tasks created and assigned automatically.

8

During the Stay

Rent collected€2,400AI AssistantMaintenanceMEDTap repair - 48hUtilities splitR1R2R3

The tenant uses the branded portal for everything. You monitor from the dashboard - and only step in when it matters.

Monthly rent collected automatically via virtual IBAN. Payment arrives, is identified, allocated to the booking, and invoice issued via certified invoicing integration - all without touching a button.

Reminder sent automatically before the due date (configurable timing). If still unpaid after the grace period, penalty applied automatically.

Requests submitted via portal. Ticket created with SLA tracking: Critical 12h, High 24h, Medium 48h, Low 96h.

Tenant requests - maintenance, contracts, payments - handled automatically via WhatsApp and email. Your team only steps in when needed.

Bills forwarded to Vivin. AI reads the values and splits costs proportionally per tenant, per day of occupancy.

9

Pre-Checkout

CheckoutEmail sentInspectionCleaningDeposit calcDepositTotal deposit€1,200Outstanding-€150Return€1,050

The checkout process begins automatically before the end date. The tenant is guided through every step.

Sent to the tenant with checkout instructions (configurable timing).

Inspection and cleaning tasks created and assigned automatically.

Outstanding debts automatically deducted from the deposit. Remainder calculated and returned to the tenant.

10

Checkout

EndedAvailableAll channels live

The booking is marked as ended. The listing was already available since the block expired - the cycle restarts seamlessly.

Booking ends automatically on the checkout date. No manual action needed - the cycle is ready for the next tenant.

You only step in for what matters

Three things. That's it.

1
Booking approvals

Review and approve incoming bookings when manual approval is required.

2
Maintenance escalations

The AI handles first contact. You decide on repairs that need your judgement.

3
Physical inspections

Check-in and check-out inspections - the only part that requires being there in person.

Everything else runs on autopilot.

See it in action