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Manage maintenance requests at scale

Centralized ticket management, vendor coordination, priority tracking, and cost control. Keep tenants happy with fast response times.

Ticket ManagementVendor CoordinationCost TrackingSLA Monitoring
4
Open
2
In Progress
12
Resolved
1.2d
Avg Response
🔧Broken heater
HighNew

Heater not working, tenant reports cold room since yesterday

Chiado Coliving · Room 4B
👤 Carlos M.28 Feb
💧Leaking tap
MediumIn Progress

Kitchen tap dripping constantly, needs washer replacement

Trastevere Apartment · Apt 2A
👤 João S.26 Feb
📶WiFi issue
LowIn Progress

Intermittent connection drops in common areas

Chiado Coliving · Room 1C
👤 Ana R.25 Feb
🔒Door lock
HighResolved

Smart lock battery replaced, access restored

Malasaña Studio · Suite 3D
👤 Carlos M.24 Feb

Real Results

Faster resolution, happier tenants

65%

Faster response time

15h

Saved per month

40%

Higher tenant satisfaction

100%

Cost visibility

Features

Everything you need

Comprehensive maintenance management from request to resolution.

Open3
In Progress2
Done2

Centralized Request Management

All maintenance requests in one dashboard. Track status, priority, and assignment from creation to resolution.

A
Admin
M
Manager
J
Owner
S
Staff
P
Finance

Vendor Coordination

Assign work orders to vendors, track completion, and manage vendor payments. Built-in vendor directory.

★ Cover
1 / 6

Photo Documentation

Tenants attach photos when submitting requests. Before/after documentation for every repair.

40%Revenue
Rent
Services
Fees
Other

Cost Tracking & Budgeting

Track repair costs per property, room, or category. Set maintenance budgets and get alerts.

✓
Start
✓
Review
✓
Active
4
Complete
Step 3 of 4

Preventive Scheduling

Schedule recurring maintenance tasks like HVAC inspections, pest control, and safety checks. Never miss a preventive maintenance cycle.

SLA Performance

Monitor response times, resolution rates, and vendor performance against SLA targets. Identify bottlenecks and improve tenant satisfaction.

How it works

1

Tenant reports issue

Tenants submit requests with photos and descriptions from the Tenant Portal.

2

Team assigns & tracks

Assign to vendors, set priority, and track SLA compliance in real time.

3

Issue resolved

Vendor completes work, tenant confirms resolution, and costs are tracked automatically.

“

Tenants report issues directly in the app. We resolve tickets 3x faster than before.

A
Alessandro D.
Bologna

Ready to streamline maintenance?

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